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Recommended Treatments for Marble, Hard Limestone, Onyx, Conglomerate and Terrazzo

Recommended Treatments for Granite
Recommended Treatments for Slate, Quartzite and Sandstone

Recommended Treatments for Ceramic and Porcelain Tiles

Recommended Treatments for Travertine and Soft Limestone

Recommended Treatments for Quarry Tiles and Terracotta
Links to Other Moeller Stonecare websites


Terms and Conditions

The contractual terms between Moeller Stonecare (hereinafter referred to as the Seller) and those purchasing goods from the Seller are contained exclusively within these Conditions of sale. These Conditions and the Contract shall be subject to and construed in accordance with the Law of England.

1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;
1.5 "Seller" means Moeller Stonecare UK trading as The Stone Partnership Limited, 6 Southend, Cold Ash, Berkshire, RG18 3FA;
1.6  "Website" means the “” web address
1.7 "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

2.1 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2 No order submitted by you shall be deemed to be accepted by us unless and until confirmed in writing by the Seller.
3.3 The Buyer is responsible for ensuring the accuracy of the terms of any order and for giving us any necessary information relating to the Goods within a sufficient time to allow us to perform the Contract.
3.4 The Goods, quantities and prices shall be those set out in the Seller’s acceptance of the Buyer’s order. This acceptance supersedes any previous correspondence (including quotes and various product specifications / recommendations) that the Buyer and Seller may have had.
3.5 For the avoidance of doubt, it is the Buyer’s responsibility to check the accuracy and suitability of the Goods ordered. Before application, the Buyer is responsible for familiarisation with the [recommended use and method statement] to ensure the Good’s suitability. Always test the product in an inconspicuous area first. The Seller’s liability for defective products and any claims for damages whatsoever is limited to the purchase price of the products. The Seller shall not be liable for any consequential damages.  No other warranty or representation is made or implied.

4.1 The Price of the Goods shall be the Seller’s quoted price or, if none is given, the price listed in our current published price list. All prices quoted are valid for 30 days only or until acceptance by you if earlier, and if you do not place an order within this 30 day period the price may be altered by us without giving notice to you.
4.2 After we accept your order, we reserve the right (by giving notice to you at any time before delivery) to increase the price of the Goods to reflect any increase in the cost of the Goods to us, which is due to any factor beyond our control. If such notice is received, the Buyer shall confirm acceptance of the new price prior to the order being shipped. The Buyer is entitled to cancel the Contract without penalty anytime prior to the Goods being shipped.
4.3 If the Buyer has accepted an order and that order is subsequently cancelled or varied by the Seller, then the Seller is responsible to pay any cost, losses, or expenses incurred as a result of the cancellation or variation. The amount of these costs may be limited if you notify us of the cancellation or variation as early as possible or we are able to re-sell the Goods.
4.4 After the order is received the Seller shall confirm by email the details, description, price and delivery charges for the Goods.
4.5 Payment of the Price including delivery charges must be made in full before dispatch of the Goods.

5.1 The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.
5.2 The Seller reserves the right to withdraw any goods from the Website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.
6.2 If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.

8.1 Goods supplied within the UK will normally be delivered within 40 working days of receipt of order.
8.2 Goods supplied outside the UK will normally be delivered within 40 working days of receipt of order.
8.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a refund.
8.4 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
8.5 Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
8.6 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

9.1 The Buyer shall inspect the Goods upon receipt and shall notify the Seller by e-mail within 7 days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
9.2 Where a claim of defect or damage is made, the Buyer shall be entitled to a full refund if the Goods are in fact defective.
9.3 If the Buyer is also a consumer (i.e. defined as a buyer who has paid retail value for the Goods and intends to use the Goods himself rather than sell them on) the Buyer has a right, to cancel the Contract and receive a refund by informing the Seller by e-mail of the intention to cancel within 7 days of receipt of the Goods.
9.4 In the event of a cancellation, the Buyer shall be responsible for returning the Goods to the Seller, unless otherwise stated. The Buyer will be under a duty to take care of the Goods until they have been returned. The Buyer will receive a refund for the Goods (minus delivery charges, if applicable) within 30 days of cancellation.
9.5 The Buyer must notify the Seller in writing of his intention to cancel and the return of the Goods must be agreed with the Seller prior to shipment. Some of the Goods may be subject to a “dangerous goods” classification and, if applicable, such a declaration must be made prior to shipment.
9.6 All Goods must be postmarked within 7 days from cancelling an Order. The Seller will not refund any returns that are postmarked past the 7 days.
9.7 Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be not receive a refund.

10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

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